Terms & Conditions

Welcome to PaperPalette! These Terms & Conditions govern your use of our personalized stationery design services and website. By accessing or using PaperPalette, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services.

1. Services Offered:
PaperPalette provides personalized stationery design services including custom invitations, notecards, letterheads, and other stationery items. All services are subject to availability and may require payment or subscription.

2. User Responsibilities:
You agree to provide accurate and complete information when using our services, including during consultation, order placement, and payment processes. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Ordering and Payment:
Orders placed with PaperPalette are subject to acceptance and availability. Prices for our services are listed on our website and may vary based on customization options. Payment is required in full at the time of order placement unless otherwise agreed upon. We reserve the right to refuse or cancel orders at our discretion, including orders that appear to be fraudulent or violate these Terms & Conditions.

4. Custom Designs:
Custom-designed stationery orders require collaboration with our designers. PaperPalette will provide proofs for your review and approval before final production. Changes to designs may impact the final cost and timeline, which will be communicated and agreed upon in writing.

5. Delivery and Shipping:
PaperPalette strives to deliver orders in a timely manner. Delivery times may vary based on the complexity of the design and the shipping method selected. We are not liable for delays caused by third-party shipping carriers or events beyond our control. Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated.

6. Intellectual Property:
All content, logos, trademarks, and intellectual property displayed on PaperPalette's website and in our services are owned or licensed by us. You may not reproduce, distribute, modify, or create derivative works from any part of our website or services without our prior written consent.

7. Limitation of Liability:
While PaperPalette strives for excellence in design and customer satisfaction, we do not guarantee the outcome of custom stationery designs or the suitability of materials used. We are not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use our services, including but not limited to design errors, printing variations, or shipping delays.

8. Privacy:
Your privacy is important to us. Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using PaperPalette, you consent to our privacy practices as outlined in the Privacy Policy.

9. Modifications:
PaperPalette reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.

10. Governing Law:
These Terms & Conditions are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.

11. Termination of Services:
PaperPalette reserves the right to suspend or terminate your access to our services at any time, with or without cause and without prior notice. Reasons for termination may include but are not limited to violation of these Terms & Conditions, fraudulent activities, or misuse of our services. Upon termination, any outstanding payments for completed services and expenses incurred will be due immediately.

12. Indemnification:
You agree to indemnify, defend, and hold harmless PaperPalette, its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our services, violation of these Terms & Conditions, or infringement of any intellectual property or other rights of any person or entity. This includes, but is not limited to, claims relating to the accuracy or adequacy of information you provide to PaperPalette, or any claims arising from the customization or design of stationery products.